Hollywood casino and penn national11/13/2023 General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. Knowledge of and strict adherence to PLCB and RG standards and RAMP. Complete knowledge of all menu items and how each item is prepared. Maintain communication with kitchen regarding "86 board" and availability of featured items. Handle any guest complaints and resolve them quickly and courteously. Knowledge of all daily specials and featured menu items and their preparation. Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. Advise guests of waiting time and recommend beverage outlets. Verify reservation if required, before seating guests. Responsible for answering telephones and taking reservations if necessary. Maintain communication with servers and inform them when a table in their section has been seated. Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. Responsibilities: - Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating.
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